Frequently Asked Questions
Everything you need to know about shopping with The House of Rags.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Simply visit our returns portal to initiate a refund or exchange.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
The House of Rags accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know which size to choose?
Each product page features a detailed sizing guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for specific measurements.